| Claims
Q. What are my options to file a claim?
A. There are three
different options for filing a claim: Site Settlement, AAL Claims, and
Military Claims. Each offers a different level of service and convenience.
Site Settlement
Q. How is a Site Settlement determined?
A. A Site Settlement
is a combination of part repair or replacement costs plus labor. Our
Vehicle Processing Center (VPC) staff will refer to the Mitchell Repair
Guide to determine pricing on parts (same as auto body shops). The VPC
will also calculate a labor rate that is based on the current average
of local repair facility labor rates.
Q. What is the Mitchell Repair Guide?
A. The Mitchell
Repair Guide is a nationally respected publication that provides a listing
of replacement parts for all makes and models.
Q. When do I get payment?
A. In most cases
your payment is provided in the form of a check within minutes.
Q. Is there a maximum for the Site
Settlement?
A. Yes. Our Vehicle
Processing Center staff is authorized to provide settlement compensation
for any damages up to one thousand dollars ($1,000).
AAL Claims
Q. What is the difference between
a Site Settlement and AAL Claims?
A. The Site Settlement
is completed at the Vehicle Processing Center at the time of POV delivery.
The AAL Claims process requires you to file an estimate (all information
must be in English) to the AAL Claims office located in Park Ridge,
New Jersey. Your submitted claim will be reviewed, processed, and returned
no later than sixty (60) days from the date of receipt.
Q. What do I need to file an AAL Claim?
A. You will need
to mail or fax the following documents to the AAL Claims office:
- Competed AAL Claims Form (found in the Claims package you received
at the Vehicle Processing Center)
- Vehicle Inspection and Shipping Form (VISF), front and back
- Proof of ownership -- clear, legible copy (front and back) of vehicle
Title and/or Registration
- An estimate (all information must be in English)
Military Claims
Q. What do I need to file with the
Military Claims office?
A. Due to the changing nature of military claims practices, AAL strongly
recommends that you contact your local military claims office for additional
guidance.
Q. Who do I contact regarding my POV
shipping entitlement?
A. Contact your
Personal Property Shipping Office.
Vehicle Preparation / Delivery / Availability
Q. Where can I obtain more detailed
information for preparing my POV for shipment?
A. You can contact
your local Personal Property Officer, the Vehicle Processing Center
you plan to ship from, or consult the SDDC "Shipping Your POV" pamphlet
located at: http://www.sddc.army.mil/sddc/Content/Pub/8808/DBCN8808.pdf
Q. Why am I restricted to only 1/4
tank of fuel?
A. U.S. Code of
Federal Regulations (Title 49, Transportation, Carriage By Vessel, Section
176.905, Para A (2) specifically states: "The fuel tank of a motor vehicle
or mechanical equipment powered by liquid fuel may not be more than
one-fourth full."
Q. What are the conditions for cleanliness?
A. The exterior of your POV must be washed and clean of all dirt. The
interior of your vehicle must be vacuumed clean (dry vacuumed only).
Q. Who do I contact regarding my vehicle
shipment?
A. Please contact
the Vehicle Processing Center nearest your present duty station.
Q. What documents do I need to TURN
IN or PICK UP my vehicle?
A. Please click
the "Vehicle Turn-In" or "Vehicle Pick-Up" buttons.
Q. How long do I have to pick up my
vehicle?
A. You have thirty (30) days from availability date. The destination
Vehicle Processing Center will notify you either via email or postcard
within twenty-four (24) hours of vehicle availability. You can also
track your vehicle's progress on our website.
Q. What is the difference between
an "Authorized Port" and an "Alternate Port"?
A. In general,
an "Authorized Port" is the Vehicle Processing Center or destination
closest to your new duty station. You may elect to ship to an "Alternate
Port" for your convenience; however, you may incur additional cost.
Please consult your personal Property Officer or the nearest Vehicle
Processing Center regarding additional cost and your options for payment.
Q. How do I know if there are restrictions
when shipping my POV to a foreign country?
A. Please consult your local Personal Property Officer for detailed
information.
Q. What items may be shipped with
my POV?
A. Please consult
your Personal Property Officer, the SDDC "Shipping Your POV" pamphlet,
or the Vehicle Processing Center nearest your duty station. A complete
listing of Vehicle Processing Centers may be found within the SDDC "Shipping
Your POV" pamphlet.
Documents and Entitlements
Q. Who do I contact
regarding my vehicle shipping entitlement?
A. Contact your
Personal Property Shipping office or the Vehicle Processing Center nearest
your present duty station.
Q. What documents do I need to turn-in
or pick-up my vehicle?
A. Please click
the "Vehicle Turn-In" or "Vehicle Pick-Up" buttons.
Q. What is the difference between
an "Authorized Port" and an "Alternate Port"?
A. In general
terms, an "Authorized Port" is the VPC or destination closet to your
new duty station. You may elect to ship to an "Alternate Port"
for your convenience. Additional cost may be incurred, please consult
your personal Property Officer or the nearest VPC regarding additional
cost and your options for payment.
Q. How do I know if there are restrictions
when shipping my POV to a foreign country?
A. Please consult
your local Personal Property Officer for detailed information check
the Personal
Property Consignment Guide.
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